Refund Policy

1. eSIMs you have not installed

You can cancel an eSIM that has not been installed on any device and get a full refund, as long as you ask within 30 days of purchase. “Installed” means the eSIM profile was downloaded to a phone, by scanning the QR code or entering the activation code. Before we refund, we check with our network partner that the profile has not been downloaded.

After 30 days an uninstalled eSIM can no longer be refunded, but it stays valid to install, usually for 180 days after purchase.

2. eSIMs that cannot connect

If your eSIM is installed but cannot connect in a country covered by your plan because of a problem on our side or our network partner's, contact us while the plan is still valid. We will first help you get it working: most problems are fixed by turning on data roaming for the eSIM line, choosing a partner network manually or restarting the phone. If we cannot fix it, we send you a replacement eSIM or refund the full price.

3. Payments without delivery

If you were charged but did not receive your eSIM or top-up, check your spam folder and the My eSIM page, then contact us. We will deliver it, or refund the full amount if we cannot.

4. When we cannot give a refund

• The eSIM was installed and connects normally, including when only part of the data has been used.
• You ask to cancel an uninstalled eSIM more than 30 days after purchase.
• The eSIM was installed on a phone that does not support eSIM or is locked to a carrier. Please check that your phone is eSIM-compatible and unlocked before you buy.
• A top-up was added to your eSIM successfully. Top-ups that fail, or do not work because of a problem on our side, are covered by sections 2 and 3.

5. How to ask for a refund

Email us at or use our contact form, and include:

• the email address you used for the order,
• your order number or the eSIM's ICCID (both are in your order email and on the My eSIM page),
• a short description of what happened.

We reply within 24 hours.

6. How you get your money back

Approved refunds go back to the payment method you used with PayPal (your PayPal balance, card or bank account) within 5–7 business days. We refund the full price you paid in US dollars. If your bank converted the currency, the amount on your statement can differ slightly because of exchange rates.

7. Your legal rights

This policy does not limit any rights you have under the consumer protection laws that apply to you.

8. Who handles your refund

Korea eSIM is one of the country stores of eSIM Hub. The same team at DevTeam Co., Ltd. handles orders, payments and refunds for eSIM Hub and every country store.